Privacy Policy

Last Updated: February 2026

At Crasme CRM, operated by Concaide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information

When you register for Crasme CRM, we collect information that you provide directly, including:

• Full name and email address
• Company or organization name
• Phone number and business address
• Job title and role within your organization
• Billing and payment information
• Account credentials (passwords are encrypted and never stored in plain text)

Usage Data

We automatically collect information about how you interact with our platform, including:

• Pages visited and features used
• Actions performed within the application (e.g., creating contacts, managing deals)
• Time spent on different sections of the platform
• Search queries and filter preferences
• Error logs and performance metrics

Device Information

We collect information about the devices you use to access Crasme CRM, including:

• Device type, operating system, and browser type
• IP address and approximate geographic location
• Screen resolution and display settings
• Language and timezone preferences

Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. For more details, see the "Cookies and Tracking Technologies" section below.

2. How We Use Your Information

Providing and Maintaining Services

We use your information to operate, maintain, and provide you with the features and functionality of Crasme CRM, including:

• Processing and managing your CRM data (contacts, deals, tickets, quotes)
• Facilitating dispatch and scheduling operations
• Generating invoices, proposals, and reports
• Enabling team collaboration and communication
• Managing user accounts, roles, and permissions

Improving Our Platform

We analyze usage patterns and feedback to:

• Enhance existing features and develop new functionality
• Optimize platform performance and reliability
• Identify and resolve technical issues
• Conduct research and analytics to improve user experience

Communications

We may use your information to:

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Provide product announcements and feature updates
• Send billing and subscription-related communications

Security and Compliance

We use your information to:

• Detect, prevent, and address fraud and security threats
• Enforce our Terms of Service and other policies
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of our users and the public

3. Information Sharing

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including hosting providers, payment processors, email delivery services, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders, subpoenas, or other legal process
• Government or regulatory agency requests
• Law enforcement investigations
• Protection of our legal rights or defense against legal claims

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or uses of your personal information.

4. Data Security

We implement comprehensive security measures to protect your information, including:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption algorithms
• Access Controls: Role-based access controls ensure that only authorized personnel can access sensitive data
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks
• Secure Infrastructure: Our platform is hosted on secure, enterprise-grade cloud infrastructure with 24/7 monitoring
• Employee Training: All team members receive regular security awareness training
• Incident Response: We maintain a comprehensive incident response plan to quickly address any security events

5. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format
• Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly
• Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances

To exercise any of these rights, please contact us at support@crasme.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Crasme CRM uses the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including session management and authentication
• Functional Cookies: Used to remember your preferences and settings, such as language, timezone, and display options
• Analytics Cookies: Help us understand how users interact with our platform so we can improve the experience
• Performance Cookies: Used to monitor platform performance and identify areas for optimization

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the platform.

7. Third-Party Integrations

Crasme CRM offers integrations with third-party services to enhance your experience:

• Gmail Integration: When you connect your Gmail account, we access your email data only as necessary to provide email synchronization features. We do not read, store, or share your email content beyond what is required for the integration to function.
• Payment Processors: We use third-party payment processors to handle billing transactions. Your payment information is processed directly by these providers and is not stored on our servers.
• Other Integrations: Additional third-party integrations may have their own privacy policies. We encourage you to review the privacy practices of any third-party services you connect to Crasme CRM.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the duration of your subscription and for up to 90 days after account closure to allow for reactivation
• Usage logs and analytics data are retained for up to 24 months
• Billing records are retained for up to 7 years as required by applicable tax and financial regulations
• Backup data is retained for up to 30 days after deletion from active systems

You may request deletion of your data at any time by contacting us. We will process your request in accordance with applicable laws and the retention periods described above.

9. Children's Privacy

Crasme CRM is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at support@crasme.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through a prominent notice on the platform
• Where required by law, obtain your consent to the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@crasme.com
• Company: Concaide
• Product: Crasme CRM

We will make every effort to respond to your inquiry within a reasonable timeframe.