What is Crasme?
Crasme is a comprehensive CRM and business operations platform that brings together sales, service, dispatch, quotes, and customer management into one unified system. It's built by Concaide specifically for field service and trades businesses that need a powerful, all-in-one solution.
How does pricing work?
Our pricing is per-user, per-month. You can choose between monthly or annual billing, with annual plans saving you 20%. All plans include core CRM features, and higher tiers unlock additional capabilities like dispatch, quotes, and customer portal access. There are no hidden fees or long-term contracts.
Is there a free trial?
Yes! We offer a free 14-day trial with full access to all Professional features. No credit card required to get started — just sign up and start using the platform immediately. If you need more time to evaluate, just reach out to our team.
How secure is my data?
Very secure. We use enterprise-grade security with role-based access controls, audit logging, and data encryption at rest and in transit. Your data is hosted on secure infrastructure with regular backups and 99.9% uptime. We also support two-factor authentication and SSO for Enterprise plans.
Can I import my existing data?
Absolutely. Crasme supports data import from CSV files for contacts, companies, deals, and more. We also provide an API for programmatic data migration. Our support team can help you with custom data migration for Professional and Enterprise plans at no extra cost.
What kind of customer support do you offer?
All plans include email support with a response time under 24 hours. Professional plans include priority support with faster response times and live chat. Enterprise customers receive a dedicated account manager, on-boarding assistance, and phone support.
Does Crasme work on mobile devices?
Yes, Crasme is fully responsive and works on any device — phone, tablet, or desktop. Field technicians can access their schedules, update job statuses, and clock in/out from their mobile browser. No app download required.
Do you offer API access?
Yes, API access is available on our Enterprise plan. Our RESTful API allows you to integrate Crasme with your existing systems, build custom workflows, and automate data sync between platforms. Full API documentation is provided.
Can I cancel anytime?
Yes, you can cancel your subscription at any time with no cancellation fees. Your data remains accessible for 30 days after cancellation, and you can export everything before your account is closed.
What is your 30-day money back guarantee?
If you're not satisfied with Crasme within the first 30 days of your paid subscription, simply reach out to our support team and we'll issue a full refund. We may ask for brief feedback so we can continue improving our product, but we want you to feel confident trying Crasme risk-free. The guarantee applies to your first billing cycle on any paid plan. Annual subscriptions are also eligible within the first 30 days.
Can I request custom integrations?
Yes! Enterprise customers can request custom integrations tailored to their specific workflow needs. We work closely with your team to build integrations with your existing tools, ERP systems, accounting software, and more. Contact our sales team to discuss your requirements.